Chakra Policy

• You will receive an SMS reminder 72 hours before your appointment – simply reply “YES” to confirm or “NO” to reschedule.
• A friendly email reminder will also be sent 72 hours ahead of time.
• If we don’t hear from you, we’ll follow up with another SMS and a phone call. If we’re unable to reach you, your booking may be released and your deposit forfeited.

Deposits & Payments

• A 50% booking deposit is required for all appointments and will be automatically applied upon booking.
• Deposits are non-refundable but can be used as a store credit if changes are made within the notice period.
• We offer the option to keep a deposit on your account for future bookings or to have a card securely stored on file.

Rescheduling & Cancellations

• 48 hours+ notice of cancellation: Your deposit will be transferred to a rescheduled appointment or remain as a credit on your file.
• Less than 48 hours notice: Unfortunately your deposit will be forfeited.
• No-shows or same-day cancellations: 100% of the treatment fee will be charged, and future appointments will require full pre-payment.
• Gift vouchers: Cancellations made within 48 hours will incur a 50% charge of the treatment value.

Running Late?

• Please arrive 10 minutes early to relax, enjoy a refreshment, and complete any required forms.
• If you're running late, we’ll do our best to accommodate you, however:
  • More than 15 minutes late may mean a shorter treatment or the need to reschedule.
  • A cancellation fee may apply.

How to Reschedule or Cancel 

• Please call the clinic: Melbourne on (03) 9850 1188 Bondi on (02) 8054 5885
• We’re unable to take changes or cancellations via social media.
• Can’t make it? Feel free to send a friend in your place to avoid any cancellation fee.

Clinic Environment

We want your visit to be peaceful and rejuvenating – not just for you, but for every client in our space.

• Please silence your mobile phone.
• We kindly ask that you don’t bring pets or children to your appointment as we operate class 4 medical-grade lasers and specialised equipment, safety is paramount.
• Smoking and vaping is not permitted on the premises.

Thank you for your understanding.